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Once ordered, request for cancellations or replacement of orders duly placed on the website shall not be entertained. Orders once placed can be cancelled by emailing us only before it is dispatched or within 2 days whichever is earlier. There could be cancellation charges as well on case-to-case basis. GamingMonk may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases as well as hardware must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to [email protected] In case of hardware every component part (cables, memory sticks, warranty card etc.) must be available, for it to be accepted as a return. In case you receive incorrect product for which you haven’t ordered, it has to be return in its original packing to us. After investigating such cases, correct product will be dispatched. Rights reserved with ANA Ventures and it may take longer duration to settle.