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Frequently Asked Questions

  1. Where can i find my order details? 
    Your order details can be found under the tab "My Account" after logging in. You'll find all the details in Account dashboard.
  2. It shows the product is in stock, but my order was cancelled due to the product being out of stock? 
    For simplicity, our online inventory is updated every day at 2 pm. We expect replenishing of the stocks every morning, and as orders are placed we ship them out subsequently. Your order may be in stock when you viewed it, but allocation of the stocks depend on real time data when processing your order
  3. What is Express Shipping?
    All orders placed before 4 pm under express shipping will be eligible for next day delivery to metropolitan cities only. For next-day delivery, we use the fastest delivery option possible with our logistics partner. Delivery timelines are subjective of any technical issues, and if not delivered within 1 day we shall return the extra charges in form of a voucher or transfer the same into your account after verification
  4. What is Same-day, 3 hour and midnight delivery? 
    For all preorders placed with the option of Express shipping, we provide midnight delivery of the titles subject to availability. 3-hour delivery is valid for only certain titles and for orders placed before 4 pm under express shipping. 3-hour delivery is valid only in Delhi and we will soon be expanding the same to other cities.
  5. I am not able to find a game i want to order, where can i find it? 
    We are constantly updating our catalog. If you want to order any particular game, you can write to us at [email protected]
  6. Where can i know if my pincode is serviceable or not?
    We deliver to PAN INDIA. You can place your order without any worries, and we will let you know within an hour if your area code is not serviceable(rare possibility)
  7. Which logistics company have you partnered with for deliveries across INDIA? 
    We have FedEx, Delhivery, Bluedart and Indiapost as our logistics partner. We assure you that we do cover most of India via these delivery partners
  8. How can i find more information about your tournaments/events? 
    You can follow us on facebook where we post regular updates on upcoming tournaments and events. www.facebook.com/gamingmonk
  9. Whom should i contact in case i have more questions? 
    You can either write to us at [email protected] or call us at 9643-GAMING / 9643-426464